Delivery & Returns

DELIVERY

We deliver exclusively to clients who are natural persons, legal persons, PFA, individual businesses or family businesses to addresses on the territory of Romania, as well as to customers who are natural persons, legal persons in the following countries: Afghanistan, Central Africa (Rep), South Africa, Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria (AT), Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia/Herzegovina, Botswana, Brazil, Brunei, Bulgaria (BG), Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Czech Republic, Chile, China, Chad, Cyprus, Ivory Coast, Colombia, Comoros, Community No. Mariana Islands, Congo (Democratic Rep.), Congo (Zaire), Korea (Rep.), South Korea, Costa Rica, Croatia, Cuba, Curacao, Denmark, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates United, Eritrea, Estonia, Eswatini, Ethiopia, Russian Federation, Fiji, Philippines, Finland, France, Gabon, Gambia, Georgia, Germany (DE), Ghana, Gibraltar, Greece (GR), Grenada, Greenland, Guadeloupe, Guam, Guatemala , Guernsey (Ins. Channel), Guinea (Rep), Guinea Bissau, Equatorial Guinea, Guiana - British, Guiana - French, Haiti, Honduras (Rep), Hong Kong SAR China, India, Indonesia, Canary Islands, Cayman Islands, Cook Islands, Falkland Islands, Faroe Islands, Marshall Islands, Niue Islands, Reunion Islands, Solomon Islands, Turks and Caicos Islands, Virgin Islands (British), Virgin Islands (US)(VI), Jordan, Iraq, Iran, Ireland (Rep), Iceland, Israel, Italy, Jamaica, Japan, Jersey (ins. Channel), Kazakhstan, Kenya, Kyrgyzstan, Kiribati (Rep), Kosovo, Kuwait, Laos, Lesotho, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, North Macedonia (Rep), Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova (Rep), Monaco, Mongolia, Montserrat, Mozambique, Montenegro, Myanmar ( Burma), Namibia, Nauru (Rep.), Nepal, Nevis, Nicaragua, Niger, Nigeria, Norway, New Chalcedony, New Zealand, Netherlands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal , Puerto Rico, Qatar, Dominican Republic, Rwanda, Saint Helena, Samoa (Western Samoa), American Samoa, San Marino, Sao Tome Si Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Syria, Slovakia, Slovenia, Somalia, Somaliland (Rep), Spain, Sri Lanka, St Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, St. Maarten, United States of America, Sudan, Sudan (South), Sweden, Suriname, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Ukraine, Uganda, Hungary (HU), United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Upon delivery, it is mandatory for an adult to sign for all shipped products. The order is considered delivered when you or another person takes physical possession of the Product, the order receipt signature representing the delivery of the products.

The delivery schedule will be as follows:

Delivery by fast courier on the territory of Romania will be carried out within 1-4 working days from the receipt of the order dispatch email. If the recipient's address is located outside the coverage area, the delivery will be made on Sameday in 2-5 working days.

International express delivery: Albania, Austria (AT), Belgium, Bosnia/Herzegovina, Bulgaria (BG), Czech Republic, Croatia, Denmark, Switzerland, Estonia, Finland, France, Germany (DE), Gibraltar, Greece (GR), Ireland (Rep), Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia (Rep), Great Britain, Morocco, Monaco, Norway, Netherlands, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, United States of America, Sweden, Turkey, Hungary (HU) - 2-4 working days; Algeria, Andorra, Saudi Arabia, Armenia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Benin, Bermuda, Cambodia, Canada, China, Cyprus, Ivory Coast, Congo (Democratic Republic), South Korea, Costa Rica, Curacao, Egypt , El Salvador, United Arab Emirates, Ethiopia, Russian Federation, Philippines, Gabon, Georgia, Ghana, Guadeloupe, Guatemala, Guernsey (Ins. Channel), Guinea (Rep), French Guiana, Honduras (Rep), Hong Kong SAR China, India, Canary Islands, Cayman Islands, Jordan, Israel, Jamaica, Japan, Kenya, Kosovo, Kuwait, Lebanon, Liberia, Macau SAR China, Malaysia, Mali, Malta, Martinique, Mauritius, Micronesia, Moldova (Rep), Montenegro, Myanmar (Burma), Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Puerto Rico, Qatar, Senegal, Sierra Leone, Singapore, Sri Lanka, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Ukraine, Uganda, Uruguay , Uzbekistan, Vietnam, Mexico - 3-5 working days; South Africa, Anguilla, Antigua, Argentina, Aruba, Australia, Bangladesh, Belize, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Chile, Colombia, Community No. Mariana Island, Congo ( Zaire) Djibouti, Dominica, Eritrea, Gambia, Grenada, Greenland, Equatorial Guinea, Guyana, British Indonesia, Faroe Islands, Reunion Islands, Turks and Caicos Islands, Virgin Islands (British), Virgin Islands (US)(VI), Jersey ( ins. Channel), Kazakhstan, Laos, Lesotho, Madagascar, Malawi, Mauritania, Mongolia, Montserrat, Mozambique, Namibia, Nepal, Nevis, Niger, New Zealand, Peru, Dominican Republic, Rwanda, Samoa (Western Samoa), Sao Tome Si Prince Seychelles, Syria, St Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, St. Maarten, Sudan, Eswatini, Tahiti, Tajikistan, Turkmenistan, Venezuela, Yemen, Zambia, Zimbabwe - 4-6 working days; Afghanistan, Central Africa (Rep), Angola, Netherlands Antilles, Bhutan, Chad, Korea (Rep), Cuba, Fiji Guam, Guinea Bissau, Haiti, Cook Islands, Iran Kyrgyzstan, Mayotte, Papua New Guinea, Saint Helena, Sudan (South ), Suriname, East Timor- 5-7 working days; Somalia, Somaliland(Rep)- 6-8 working days; Iraq, Maldives - 7-9 working days; Comoros, Niue Islands, Solomon Islands, Kiribati (Rep.), Nauru (Rep.), New Chalcedony, Palau, American Samoa, Tonga, Tuvalu, Vanuatu- 8-10 working days; Micronesia, Falkland Islands, Marshall Islands - 9-11 business days; Libya- 10-12 working days.

No deliveries are made on Saturdays and Sundays. Please note that in certain situations, especially during holidays or Black Friday, the delivery time may be extended, which may result from the congestion of courier companies or for other reasons beyond our control. The delay in delivery will not be due to our actions or inactions, but to an event external to us, in which case you agree not to hold us liable under any circumstances.

The courier company we work with in Romania: Sameday.

The delivery of orders outside the territory of Romania is ensured by the courier company DHL.

Once the order is entrusted to the courier company, the transport risk is borne by the buyer.

For orders with international delivery, payment of VAT and related customs duties will be required, depending on the country of destination, before delivery or at the time of delivery, valid for: Albania, Andorra, Bosnia/Herzegovina, Switzerland, Gibraltar, Guernsey (Ins. Channel), Iceland, Israel, Jersey (ins. Channel), Kosovo, Liechtenstein, North Macedonia (Rep), Moldova (Rep), Montenegro, Norway, San Marino, Serbia, Turkey, United Kingdom, Canada, Mexico , United States of America, Central Africa (Rep), Algeria, Saudi Arabia, Bahrain, Benin, Burkina Faso, Cameroon, Cape Verde, China, Chad, Ivory Coast, South Korea, Djibouti, Egypt, United Arab Emirates, Eritrea, Ethiopia, Philippines, Gambia, Ghana, Guinea (Rep), Guinea Bissau, Equatorial Guinea, Hong Kong SAR China, Indonesia, Canary Islands, Jordan, Iraq, Iran, Japan, Kuwait, Lebanon, Liberia, Libya, Malaysia, Mali, Morocco , Mauritania, Niger, Nigeria, Oman, Qatar, Senegal, Sierra Leone, Singapore, Syria, Somalia, Somaliland (Rep), Sudan, Sudan (South), Taiwan, Thailand, Togo, Tunisia, Vietnam, Yemen, Afghanistan, Africa De South, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burundi, Cambodia, Chile, Colombia, Comoros, Community No. Mariana Islands, Congo (Democratic Rep.), Congo (Zaire), Korea (Rep.), Costa Rica, Cuba, Curacao, Dominica, Ecuador, El Salvador, Eswatini, Russian Federation, Fiji, Gabon, Georgia, Grenada , Greenland, Guadeloupe, Guam, Guatemala, British Guiana, French Guiana, Haiti, Honduras (Rep), India, Cayman Islands, Cook Islands, Falkland Islands, Faroe Islands, Marshall Islands, Niue Islands, Reunion Islands, Solomon Islands, Turkis Islands and Caicos, Virgin Islands (British), Virgin Islands (US)(VI), Jamaica, Kazakhstan, Kenya, Kyrgyzstan, Kiribati (Rep), Laos, Lesotho, Macau SAR China, Madagascar, Malawi, Maldives, Martinique, Mauritius, Mayotte , Micronesia, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru (Rep.), Nepal, Nevis, Nicaragua, New Chalcedony, New Zealand, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico , Dominican Republic, Rwanda, Saint Helena, Samoa (Western Samoa), American Samoa, Sao Tome and Principe, Seychelles, Sri Lanka, St Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, St. Maarten, Suriname, Tahiti, Tajikistan, Tanzania, East Timor, Tonga, Trinidad and Tobago, Turkmenistan, Tuvalu, Ukraine, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Zambia, Zimbabwe.

The final import customs payments that will be added for each package must be paid by the customer before the final delivery to the destination country or upon receipt of the package.

RIGHT OF WITHDRAWAL

According to GEO 34/2014, if you are a consumer (natural person) you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party mandated by you, other than the carrier, entered in physical possession of the products.

To exercise the right of withdrawal, please notify us at the e-mail address contact@jasiri.ro or you can send us your option by phone or by mail to the address located in Vatra Dornei, Jud. Suceava, Str. Oboru, no. 8. The use of the form is not mandatory.

You will return the products and get your money back, but the shipping costs will be borne by you. The money will be returned within 14 maximum from the date on which we are informed about the withdrawal decision. You can provide us with a bank account to make the refund or we can mutually agree another method of refund.

For orders placed outside of Romania - the countries mentioned in point 11 of the Terms and Conditions , if the products will be returned in whole or in part, the cost of the initial transport will not be returned. If a partial return is made, the original shipping cost will not be refunded. In the event of a return, you remain responsible for any deterioration or diminution in value of the products.

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED

The following are exempt from the right of withdrawal:

Service contracts, after the full performance of the services, if the execution has begun with the prior express consent of the customer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the full execution of the Contract by the Seller.